如果我们来到一个比较高档的酒店,酒店的服务生(门童)会主动来帮忙:
(1)May I help you with your luggage?
您需要我帮忙搬行李吗?
不需要帮助,可以选择委婉拒绝:
(2)No, thanks. I’ll take it myself.
不,谢谢,我可以自己来。
选择接受帮助一般需要支付小费:
(3)Sure. It’s very kind/nice of you to do that.
你真是太好了!
没有服务生bellboy主动来询问时,可以请前台帮忙:
(4)Can I have a bellboy help with my bags?
能派一个服务生帮我搬行李吗?
搬运行李后记得给小费:
(5)Here’s the tip for you. Thanks for your help.
这是你的小费,谢谢你的帮助。

在前台办理入住Check in可以这样表达:
A:(6)What can I do for you?
我有什么可以帮助你的?
B:(7)I have made a reservation for a single/standard room online. And I’d like to check in now.
我在网上预定了一间单人间/标准间,我想现在办理入住。
A: (8)May I have your passport, please.
能出示一下您的护照吗?
B: (9)Sure.Here you are.
好的,给你。
A: (10)Here is your booking. You have a single room for three nights,so checking out on Thursday. Right?
这是您的预定信息:您订了三个晚上,所以周四退房,对吗?
B: (11)Yes, that’s correct.
是的,没错。

前台的服务人员往往会先问你对房间有没有要求:
(12)Do you have any requests for the room?
您对房间有什么要求吗?
卫生、环境、房型等很多需求,你可以这样表达:
(13)I’d like my room to be clean and quiet.
我需要我的房间很干净、很安静。
(14)I’d like a room with a view of the sea/city.
我想要一个能够看到海景/城市全景的房间。
【小扩展】with a view of:拥有…的视野
(15)Does the room have independent bathroom?
房间有独立卫生间吗?
(16)Do you have 24-hour hot water shower?
你们是24小时热水供应吗?
(17)Is there any place for me to keep my valuables?
有没有地方可以让我保存贵重物品?
(18)Does the room have toiletries?
房间有洗漱用品吗?
【词汇小扩展】各种洗漱用品怎么说?
· toiletry 洗漱用品
· soap 香皂
· body wash 沐浴乳
· shampoo 洗发水
· conditioner 护发素
· lotion 护肤霜
· toothbrush 牙刷
· toothpaste 牙膏
房间确定后,前台的工作人员会这样告知:
(19)So, your room number is 305. It’s on the third floor. You can take the elevator over there.
你的房间号是305,在三楼,您可以乘坐那边的电梯。

另外,在入住的过程中,也有很多时候需要我们礼貌地提出请求:
(20)Can I have someone make my bed/clean my room?
可以让人整理下我的床铺/清扫下我的房间吗?
【小扩展】make bed 铺床、整理床铺
(21)Please change the towels and the sheets for me.
请给我换毛巾和床单。
(22)We have run out of toilet paper.
=We have used up our toilet paper.
我们的卫生纸已经用完了。
【小扩展】重点词组:run out of/ used up 用完、用光
(23)Do you have a power converter/a laundry service?
你们有电源转换器吗?/你们提供洗衣服务吗?

最后就是关于投诉和报修出现的“问题”:
(24)I wanna make a complaint. The staff has a poor attitude.
我想要投诉,那位员工态度不好。
上网遇到问题,可以说:
(25)I can’t get online.
我不能上网。
(26)The Internet speed is too slow.
网速太慢。
(27)The Internet keeps dropping its connection.
网络总是掉线。
卫生间也是容易发生问题的场所:
(28)The toilet is blocked.
厕所堵了。
(29)There’s a bad smell in the bathroom.
=It's stinky in the bathroom.
卫生间很臭。
如何表达屋里的设施出故障了?牢记替换句式即可:
(30)There’s something wrong with the air conditioner.
空调出故障了。
【小扩展】实用替换句式
There’s something wrong with…
……出故障了。
例如:
There’s something wrong with the lamp.
灯出故障了。
There’s something wrong with the room card.
房卡出故障了。